Buyer FAQ
Plan your NUSBE business.
Equipment specifications, delivery and setup. The practical details for your venue.
M1 · M2 · M3
Equipment & shipping FAQ
Check specifications, prepare your space and plan delivery.
What are the M1 dimensions and shipping weight?
- Machine dimensions (arm extended; source order)
- 690 × 1030 × 1420 mm
- Net machine weight
- 160 kg
- Packed dimensions (arm folded)
- 900 × 630 × 1670 mm
- Packed gross weight
- 164 kg
- Calculated packed volume
- Approximately 0.947 m³ (CBM)
The manual lists machine dimensions in source order without identifying width, depth and height. The arm is extended for the machine measurements and folded for packing. Use packed dimensions and gross weight for freight planning.
What are the M1 technical specifications?
- Equipment type
- Robotic thermal massage system
- Output power
- 45 W
- Rated input power
- 1,000 W
- Rated power supply
- AC 220 V / 50 Hz
- Maximum load
- 5 kg
- Robotic degrees of freedom
- 6-axis / 6 DOF
- Noise level
- Less than 65 dB
- Maximum single operation
- 45 minutes, with automatic stop
- Stated service life
- 5 years; separate from the equipment warranty
Source: supplied equipment operating-manual transcription. Output power and electrical input are different specifications; the input rating is not a measured running-consumption figure.
Which M1 settings can the operator adjust?
- Energy output setting
- 0–50 W, in 1 W increments
- Contact pressure
- 6–50 N; default 8 N
- Head self-rotation amplitude
- 40; unit not stated; default 40
- Treatment-head movement speed
- 10–100; unit not stated; default 70
- Programme duration
- 1–30 minutes; default 10 minutes
The manual advises against unnecessary changes to default settings. The 1–30-minute programme setting is separate from the 45-minute automatic-stop limit. The interface range and rated output are listed separately in the manual.
Which M1 functions and connections does the manual document?
- 3D positioning
- Camera capture of the treatment area and automated robotic path planning
- Contact-force control
- Adjusts pressure applied by the treatment head
- Thermal monitoring
- Temperature information, thermal curves and before-and-after thermal images
- Touchscreen
- Treatment-area selection and operating-parameter controls
- Interfaces
- Wi-Fi, Ethernet and USB
- Remote servicing
- Manufacturer-assisted remote diagnostics
- Stop controls
- Red emergency-stop switch and safety interlock
- Treatment-area selections
- Shoulders, back, waist/lower back, abdomen, hips/buttocks and pelvic area
What does M1 need for installation and day-to-day care?
- Operating temperature
- 20–35 °C
- Operating humidity
- 30–75% RH
- Operating atmospheric pressure
- 70–106 kPa
- Storage temperature
- −10 to 50 °C
- Storage humidity
- 25–85% RH
- Electrical connection
- AC 220 V ±20 V, 50 Hz ±1 Hz, with protective grounding
- Treatment preparation
- Manufacturer-specified coupling gel
- Treatment-head cleaning
- 75% alcohol
- Operator
- Trained personnel only
What are the M2 dimensions and shipping weight?
- Instrument dimensions
- 394 × 380 × 148 mm
- Net instrument weight
- 9.7 kg
- Flight-case outer dimensions
- 68 × 48 × 24 cm (680 × 480 × 240 mm)
- Packed gross weight
- 20 kg
- Calculated packed volume
- Approximately 0.0783 m³ (CBM)
The instrument dimensions exclude its flight case. Use the flight-case outer dimensions and packed gross weight for freight planning.
What are the M3 dimensions and shipping weight?
- Device dimensions
- 3.6 × 15.4 × 6.5 cm
- Net device weight
- 1.65 kg / 3.63 lb
- Packaging box
- 26 × 28 × 10 cm
- Packed gross weight
- Approximately 2.59 kg / 5.71 lb
- Calculated packed volume
- 0.00728 m³ (CBM)
What are the M3 technical specifications?
- Percussion amplitude
- 5–16 mm
- Intensity settings
- 6 levels
- Speed range
- Approximately 1,600–3,000 RPM
- Heat settings
- 45 / 50 / 55 °C
- Vibration settings
- Multi-level vibration
- Red light
- 650 nm
- Guided breathwork routines
- Included
- Cold therapy
- Optional accessory
- Automatic shut-off
- After 15 minutes of continuous use
- Included attachments
- Round Ball, Crescent, Flat, Fork, Bullet, Air Dome
How can I estimate shipping to my country?
Send us your destination country, city, postcode and equipment quantity. We will confirm the dispatch location, final packing list and delivery scope so you can request a freight quote. Ask your forwarder to itemise freight, insurance, customs clearance, local duties or taxes and final delivery. These equipment measurements are not a complete shipment total or a shipping price.
Electricity at a glance
How can I estimate electricity use?
- 30 minutes at rated input
- 0.5 kWh
- 45 minutes at rated input
- 0.75 kWh
- 1 accumulated hour at rated input
- 1 kWh
Multiply measured kWh by your local electricity rate for the energy charge.
Calculated estimates, not meter readings. These examples assume the full 1,000 W input rating; actual draw varies. The 45-minute automatic stop is an operating limit, not a recommended session length. Follow the trained operator’s programme and the manual.
Direct answers
Buyer questions
Is NUSBE available for international buyers?
NUSBE accepts qualified international enquiries. Supply, documentation, shipping, training and commercial availability are assessed for the buyer's country and intended use.
Where can I find package prices and funding options?
The Recovery-First Partner Programme publishes the Malaysia and international package prices, inclusions, funding routes and marketplace fees together. Review the partner programme before enquiring. Final delivery, taxes and market-specific scope are confirmed in your agreement.
Does NUSBE provide country approval?
No. NUSBE can share the documentation available for the proposed model, while the buyer obtains local advice and completes the approvals or importer obligations required in the destination market.
Is the system autonomous?
No. A trained operator remains responsible for suitability, setup, positioning, settings, comfort monitoring and stopping or adjusting the session.
What businesses can enquire?
Wellness centres, recovery studios, boutique gyms, performance facilities, hotels, resorts, spas, multi-location operators and qualified distributors may enquire.
What happens after I submit the form?
The NUSBE team reviews your business, country and business type, then contacts you to discuss your questions. If you supplied preferred availability, a representative will arrange a suitable walkthrough time with you.
Can the supplied M1 operate without Wi-Fi?
Yes. The supplied NUSBE M1 runs its local massage and thermal programmes from the machine’s touchscreen without Wi-Fi or Bluetooth. Programme selection, intensity, temperature settings and local safety controls remain available. A trained operator supervises every session.
What does connecting the M1 add?
Connectivity adds temperature records and session reports, app controls, firmware and programme updates, cloud-assisted programme recommendations, multi-machine monitoring and branch data. Wi-Fi provides the internet connection for uploads, updates and remote controls; Bluetooth supports nearby phone control where configured. Cloud functions need internet access. App controls do not replace the operator beside the machine.
Is machine connectivity the same as the NUSBE marketplace?
No. Machine connectivity supports equipment controls and data. The NUSBE marketplace helps clients discover your branch and book your listed services. Marketplace bookings and online branch administration need internet access, even when local M1 programmes can operate offline. Marketplace access fees follow the partner programme terms.
Does the 43°C setting mean deep tissue reaches 43°C?
The temperature setting describes an equipment control. It does not establish a person’s deep-tissue temperature or a treatment outcome. Your operator selects the programme, reviews suitability and monitors comfort throughout the session.
What space does my venue need?
Plan a private session area with a suitable bed, equipment clearance and safe operator access. Review your proposed room layout with NUSBE before confirming the supplied system and delivery arrangements.
How is operator training arranged?
Discuss training and operating guidance for the exact proposed model. Onboarding covers setup, supervised use and comfort checks; the arrangements and scope are confirmed in your proposal.
What support is available after launch?
The Recovery-First programme includes a one-year equipment warranty. Your agreement confirms its coverage, maintenance responsibilities and the after-sales route for your model and market. Review parts coordination, remote guidance and any on-site support before you commit.