Service Lead / Trainer

Qualifications required

Relevant SKM / TTT certification is required to conduct training. Candidates must complete the applicable certification before taking on training duties.

What you will own

Service standards

Reinforce approved preparation, screening, consent, session delivery, hygiene and documentation. Help colleagues understand why each step matters to a consistent client experience.

Training and assessment support

Guide supervised practice and equipment-specific learning within your authorised remit. Identify gaps, give practical feedback and coordinate the required assessment process before independent delivery.

Service concerns

Support appropriate escalation, review recurring feedback and help the team follow through. Ensure equipment faults are reported and handled through approved channels.

Team coordination

Work with branch leadership and community colleagues so appointment capacity, service recommendations and follow-up remain aligned.

Who this role suits

Experienced service colleagues who explain procedures clearly and give constructive feedback. Bring careful observation, sound escalation judgement, dependable records and a commitment to helping others improve without rushing competence.

Your decision-making scope

Lead training and service reviews within your assigned authority. Clinical diagnosis, prescribed rehabilitation and individual medical-nutrition treatment require the appropriate qualifications, registration and practising permissions. A trainer title or internal assessment does not grant clinical authority.

A typical day

1. Check readiness.Review the service schedule, operating concerns and training priorities.
2. Observe and coach.Support supervised practice and reinforce approved routines.
3. Follow through.Record feedback, escalate unresolved issues and agree learning actions.

Your next step

Develop wider people-management and branch operating skills towards Branch Manager. Progression depends on readiness, performance and available opportunities.