Community Manager

Qualifications required

At least a bachelor's degree in any field is required.

What you bring

You are passionate about events and activities, whether hosting independently or organising them with a team.

Relationship-building, clear communication, organised records and reliable follow-through. You explain offers accurately, handle objections respectfully and work closely with the service team.

You report to

The branch lead, with HQ marketing and partnership support.

People management

This can be an individual contributor role. Any team-management duties will be stated in the vacancy.

What you will own

Local relationships

Build ongoing relationships with nearby workplaces, neighbourhoods, clubs and complementary businesses. Keep a contact plan and explain the service using approved content.

Activities and courses

Prepare and host activities for the NUSBE app community, including demonstrations, experiences and approved courses. Coordinate presenters, attendance, booking capacity and follow-up; leave clinical teaching to qualified contributors.

Community member rewards

Apply for credit fund support to reward community members when necessary. The role includes requesting support, with funding subject to approval.

First visits and memberships

Explain approved services, prices, plan terms and booking steps. Help clients choose a next step after the service team confirms suitability. Record purchases and remaining service commitments.

Follow-up and renewals

Maintain the enquiry pipeline and renewal calendar. Record the next action, timing and owner. Respect contact preferences and check service feedback before discussing further purchases.

Business partnerships

Qualify a prospective partner's location, involvement, resources and interest. Document joint-venture opportunities for HQ evaluation and coordinate approved introductions.

Branch coordination

Match activity promises to service capacity. Share client goals with the Consultant, route suitability questions and concerns, and review conversion alongside client feedback.

Your decision-making scope

Own approved outreach, community activities, standard plan explanations, assigned leads and ordinary renewals. You may request credit fund support for community member rewards when needed.

Credit-fund requests require approval. Nonstandard discounts, exceptional refunds, joint-venture commitments, equity, financing representations and exclusivity also require approval.

What success looks like

• Qualified visits that happen
• Appropriate new memberships
• Completed renewals
• Partnership leads accepted by HQ

Quality matters alongside activity: outreach should fit the branch's ability to deliver.

A typical day

1. Prepare and host.Plan activities for the NUSBE app community, coordinate capacity and host members.
2. Build local relationships.Connect with nearby communities and partners, and follow through on shared opportunities.
3. Request reward support.When needed, apply for credit fund support to reward community members, subject to approval.
4. Follow through.Review appointments, enquiries and renewals. Update client records, contact preferences and the next follow-up owner.

Professional conduct and client privacy apply throughout the day.